Shipping Policy

At Haven Nest, we aim to process and deliver your order as quickly as possible.

Order Processing

Orders are usually processed within 1–3 working days. Orders placed on weekends or bank holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details, where available.

Estimated Delivery Times

• United Kingdom: 5–10 working days
• Europe: 7–15 working days
• Rest of the world: 10–20 working days

These delivery times are estimates and may occasionally be affected by courier delays, customs checks, severe weather or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

Multiple Parcels

If your order contains several items, they may be dispatched separately and arrive at different times. You will not be charged additional shipping fees where an order is divided into multiple parcels.

Incorrect Addresses

Please check that your delivery address is correct before completing your order. Haven Nest cannot accept responsibility for delays or lost parcels caused by an incorrect or incomplete address supplied by the customer.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first. If you still require assistance, contact us at info@thehavennest.co.uk, quoting your full name and order number.

Customs and Import Charges

International orders may be subject to customs duties, taxes or import charges. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Contact Us

If you have any questions about your delivery, please contact us at:

Email: info@thehavennest.co.uk